Privacy Policy
At Anjan Hospital, Gumla, we respect your privacy and are committed to handling the information you share with us responsibly.
1. Introduction
This Privacy Policy describes how information may be handled when visitors browse the website, submit an enquiry, request an appointment, check doctor or specialist information, use WhatsApp contact options, or contact the hospital through website-provided communication methods.
2. Information We May Collect
When using our website forms, users may voluntarily provide basic information, including:
- Full name
- Mobile number
- Preferred appointment or visit date
- Selected doctor
- Selected department or service
- Enquiry type
- General patient concern
- General enquiry message
- Other information voluntarily provided during communication
3. How We Use Information
Information submitted may be used to:
- Respond to enquiries
- Assist with appointment requests
- Share doctor or specialist availability
- Provide information about hospital services
- Coordinate patient communication
- Contact users regarding their request
- Improve website functionality and communication
- Maintain necessary administrative communication records where applicable
Note: Submitting an appointment request does NOT automatically confirm an appointment. Appointments remain subject to doctor availability, hospital scheduling, and confirmation by hospital staff.
4. Appointment & Enquiry Forms
The website provides forms for convenience. The forms may collect basic details required to prepare an enquiry or appointment request.
In the current workflow:
- Form Entry
- Validation
- Pre-filled WhatsApp Message generated
- User reviews message
- User chooses whether to send
- Hospital receives message through WhatsApp
This website is not an Electronic Medical Record system, Hospital Management System, or medical records database.
5. WhatsApp Communication
When users click options such as "Send Enquiry on WhatsApp", "Request Appointment", "Book Appointment", "Doctor Schedule", "Service Enquiry", or the floating WhatsApp contact, the website may generate a pre-filled WhatsApp message using information voluntarily entered by the user.
Opening WhatsApp alone does NOT mean the information has been submitted to Anjan Hospital. The user must choose to send the message.
Once communication moves to WhatsApp, the communication is also subject to WhatsApp’s own terms and privacy practices. Anjan Hospital does not control WhatsApp’s platform or data processing.
6. Medical Information
Please avoid sharing highly sensitive medical information, confidential medical documents, identification documents or financial information through general website enquiry forms or WhatsApp unless specifically requested through an appropriate hospital process.
General website forms are primarily intended for general enquiries, appointment assistance, doctor schedule enquiries, and service information.
7. Emergency Communication
The website, enquiry forms and WhatsApp contact options should not be relied upon for emergency medical assistance.
For urgent medical situations, please seek appropriate immediate/local emergency medical assistance or visit the nearest available healthcare facility.
8. Cookies & Technical Information
Certain hosting or technical service providers may process basic technical information necessary to deliver, secure and maintain the website. The website currently does not implement advanced tracking, advertising cookies, or remarketing tools.
9. Third-Party Services
The website may interact with third-party platforms such as WhatsApp and necessary hosting/technical infrastructure providers. External platforms operate according to their own privacy policies, terms, and data practices. Anjan Hospital does not control these external platforms.
10. Data Sharing
Anjan Hospital does not sell personal information submitted through its website. Information may be accessed or shared only where reasonably necessary for:
- Responding to user requests
- Appointment coordination
- Hospital administration
- Patient communication
- Technical service delivery
- Legal or regulatory requirements where applicable
11. Data Security
Reasonable administrative and technical measures may be used to protect information where applicable. However, no internet-based or electronic communication method can be guaranteed to be completely secure. Users should avoid sending unnecessary sensitive information through general enquiry channels.
12. Data Retention
Information may be retained only as reasonably necessary for responding to enquiries, appointment coordination, hospital administration, communication requirements, and legal obligations where applicable.
13. Information Concerning Minors
If information regarding a minor is submitted, it should be provided by or with the involvement of a parent, guardian or responsible adult where appropriate.
14. Your Choices & Requests
Users may contact Anjan Hospital regarding reasonable questions or requests concerning information they have voluntarily submitted through the website.
15. Changes to This Policy
This Privacy Policy may be updated periodically to reflect changes in website functionality, hospital practices or applicable requirements.
16. Contact Us
For privacy-related questions, please contact the hospital using the contact details below: